Orders & Shipping

All lemlem.com orders are shipped from our warehouse in North Bergen, New Jersey, United States of America. All orders placed after 12pm EST will be processed the following business day. Saturday, Sunday, and holidays are not considered business days for order processing.


Holiday Shipping

For U.S. orders to receive your gifts by December 24th, please place your orders by Friday, December 13th using Standard Shipping (FedEx Ground) or Friday, December 20th using Expedited (FedEx 2-day).

For international orders to receive your gifts by December 24th, place your orders by Thursday, December 19th. Learn more about order shipping here.

Orders placed between November 28th, 2024 and December 25th, 2024 are eligible for extended Holiday return. They can be returned for exchange or refund until January 10th, 2025. Learn more about returns and exchange here.


Domestic Shipping in the US

We currently ship to the contiguous United States via FedEx Ground and FedEx 2Day.

The shipping methods offered during checkout may differ based on your specific shipping address and the items selected. Shipping costs and processing times are as follows:

Continental U.S.:

  • Standard: $10 - 4 to 7 business days* using FedEx Ground
  • Signature Required: 4 to 7 business days* using FedEx Direct signature required. Someone at the recipient’s address must sign for the delivery**. 
  • Expedited: $29 - 2 to 3 business days* using FedEx 2Day

Hawaii and Alaska:

  • Standard:$35 - 5 to 7 business days* using FedEx Ground
  • Expedited: $49 - 2 to 3 business days* using FedEx 2Day

Puerto Rico:

  • Standard: $67 - 5 to 7 business days* using FedEx Ground

* Delivery times go into effect the business day after you place an order.

**Direct signature deliveries are made to the address on the mailing label, not to an individual recipient. If no one is at the address, FedEx may reattempt the delivery.


Complimentary Standard Shipping Offer: Valid for orders over $400 shipping within the continental U.S., excluding Hawaii and Alaska.

lemlem is not responsible for any loss of the products following shipment from lemlem's or its agents’ or mandataries’ facilities to your delivery address. Note that we do not ship to PO boxes.


International Shipping outside the US

Orders that are to be delivered to an address outside of the United States (“International Order”) are processed by our third party business partner, Global-e U.K. Limited (“Global-e”).

We offer express shipping on all international orders. The shipping methods offered during checkout may differ based on your specific shipping country and the items selected. Shipping costs, timelines and applicable duties and taxes information will be displayed at checkout and will vary based on shipping destination.


Final Sale

Please note that final sale items cannot be returned for a refund or an exchange. All final sale items are marked as such on their product pages and no returns or refunds can be issued for this merchandise. Orders shipped internationally and to Puerto Rico are considered final sale as well.


Payments

lemlem.com accepts the following payment methods: Visa, MasterCard, American Express and PayPal. The applicable sales tax will be collected at checkout.

Promotional discount codes may never be combined.


Defectives merchandise

Part of the beauty of each lemlem piece made in Ethiopia, is its handwoven delicate fabric. Due to this production technique, slight imperfections and/or color variations may occur.

We advise dry cleaning all items to best care for your lemlem pieces.

If you receive your garment and feel there is a quality issue or that it is defective within 14 days of delivery, please contact us at [email protected] to discuss available options. We ask that you send over photos of the incorrect/damaged merchandise for our reference.